UK energy ecosystem mapping
Mapping the UK energy sector as an ecosystem: the organisations, services, flows, and relationships that shape how energy reaches households and businesses.
- Status
- still going
- Since
- 2025
- Topics
- Service Design · Systems Thinking
The UK energy sector is structurally complex. Generation, transmission, distribution, supply, and retail sit in different hands, governed by different regulations, experienced by customers as a single service that spans all of them.
Mapping it as an ecosystem means making those relationships visible: who does what, where the handoffs are, how a decision in one part propagates through others. The goal isn’t a comprehensive reference but a working model that can support design and policy thinking about the sector, particularly around the customer experience of the energy transition.
Current focus is on domestic supply: the journey from meter to payment, the organisations involved at each point, and where visible pain points sit relative to their structural causes.
